Digity’s innovative service offers 3 key ingredients to quickly diagnose your small business technology problems and get you back on track.
Treating a problem with your technology is a bit like going to the doctor when you are sick. The first step is getting a proper diagnosis. We take a look at the inner workings of your computer, device, network or server and determine what is causing the trouble. Once the diagnosis is made, we know which solutions will heal the problem.
Superior Service for Our Members
Digity uses three key ingredients to offer reliable, fast diagnosis for your technical problems. The first is that we employ the best tech agents around. All of our Technology Advisors are based in the US, speak English natively and fluently, and are trained to provide you with all-in-one tech support. We seek resourceful, driven tech lovers who can work well with both hardware and software to join our team—so no matter what the issue may be, Digity knows where to look.
The second key ingredient is our remote-access technology. Once we have received your permission, this 100% secure technology allows your Technology Advisor instant access to your computer or device through the Internet. You can watch as we connect to your system and explore the problem areas of your hardware and software. We also stay connected with you, communicating what we see and what we find. 95% of the time, we can diagnose the problem without you ever having to unplug a single cord!
The third key ingredient is our commitment to put you and your business first. Digity team members are not restricted by time limitations, scripts, or sales quotas. Instead, we are dedicated to giving you the time and attention that you deserve. We will stay with you until the problem is solved, no matter how long it takes.
Let Digity Solve Your Small Business Technology Problems!
With our three key ingredients, Digity can get to the root of your problem quickly. Once the issues are diagnosed, we will offer you the best solutions for you and your business. If you are experiencing problems with any of your small business technology, give Digity a call to experience our superior level of service.