Plans & Pricing

Digity Memberships: Don’t Just Get Support. Be Supported.

  • DNA Select

    dna

    Preventative:

    • Initial Clean-up
    • Monitoring
    • Trend Micro antivirus
    • Online data backup
    • Quarterly Tune-ups

    Proactive:

    • Help Desk Support (cost varies per fix)
    Learn More

    DNA Unlimited

    dna

    Preventative:

    • Initial Clean-up
    • Monitoring
    • Trend Micro antivirus
    • Online data backup
    • Quarterly Tune-ups

    Proactive:

    • UNLIMITED Help Desk Support
    Learn More
  • DNA Select

    dna

    Preventative:

    • Monitoring
    • Trend Micro antivirus
    • Online data backup
    • Quarterly Tune-ups

    Proactive:

    • Help Desk Support (cost varies per fix)
    Learn More

    DNA Unlimited

    dna

    Preventative:

    • Monitoring
    • Trend Micro antivirus
    • Online data backup
    • Quarterly Tune-ups

    Proactive:

    • UNLIMITED Help Desk Support
    Learn More

Membership FAQ

Why is it called “DNA”?

Our DNA makes us who we are, and everyone is different. Just like humans, no two businesses are alike. Each owner, partner, and employee holds a unique vision, mission, and work ethic. We all have our own personal and professional goals. Why, then, do other tech support companies assume all problems can be solved with the same script? Impersonal support calls end with Digity, where you're seen and treated as the individual you are. That's why we call our friendly, expert, personalized service “DNA.” 

Some of our staunch product experts will tell you it stands for “Data, Network, Access.” That is also true... but we like the first definition better. 

What counts as a “workstation”?

A workstation is one computer or device, typically a desktop or laptop computer. It can also be a mobile device, such as a tablet. A workstation is generally assigned to one user, but there are workstations that have many users (e.g. a computer being used as a time clock). 

Do I need more than one plan?

Membership plans are calculated based on the number of workstations or servers supported. Each business has its own needs and priorities. Some businesses only use one computer, while other businesses have several computers connected to a server or network. Perhaps there is a central workstation you'd like to support, or several! It truly depends on what level of support you desire. 

Can I add (or subtract) workstations in my plan down the road?

Of course! As your business evolves and grows, we understand your needs and priorities will change. You can speak with a Tech Advisor any time about the number of workstations and servers included in your Digity membership. 

What is the difference between DNA Select and DNA Unlimited?

Both service levels include preventative maintenance: Quarterly Tune-Ups, system monitoring, antivirus and data backup services. The main difference between the two is the level of proactive support. All plans come with instant access to our help desk, staffed by friendly technology experts. However, DNA Select treats each service call as a one-time fix with its own charge, while DNA Unlimited includes all service calls at no additional cost. 

Can I mix and match DNA Select and DNA Unlimited?

Absolutely! At Digity, we want to give our members the freedom to select the plans that work best for their business. For example, let's say you are comfortable solving most workstation problems on your own, but have little familiarity with servers and networks. You could choose DNA Select for your workstation and DNA Unlimited for your server. 

On the other hand, let's say you don't anticipate many problems with your server, but want unlimited technical support for your workstation. You could choose DNA Unlimited for your workstation and DNA Select for your server. The choice is completely up to you, and our Tech Advisors are happy to evaluate your business technology needs and provide a recommendation. 

Which plan offers me the best value?

This often depends on the level of technical support your business consumes. You might choose a DNA Unlimited plan and discover down the road that you don't utilize help desk support as much as you thought. The opposite can also be true—if you find yourself paying for a lot of one-time fixes, it might be time to upgrade!

 If you're unsure which plan would be best for your business, give Digity a call and speak with one of our certified Tech Advisors. We've worked with thousands of unique businesses and can figure out a solution that's tailor-made for you. 

How much will my membership cost?

Several factors go into your membership pricing, from the level of service to the number of workstations, devices, and servers included. Because these factors are so variable, we encourage you to call and speak with a Tech Advisor who can create a personalized membership for you. We're happy to provide a free, no-obligation quote so you can evaluate whether Digity is right for you. 

  • We take care of your technology, so you can grow your business.

  • Data back-up, online security, and tech troubleshooting. We do it all.

  • Let us worry about your technology and free you to focus on your business.

  • We relieve the headaches caused by technology, so you can get back to what matters.

Fill out this short form and one of our reps will get in touch with you asap!

877-907-4022 | 2500 Executive Parkway #150. Lehi, UT 84043
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