Why Choose Us
We work hard to be your savvy and trusted partner, helping to make your business—and your life—better. That’s what we call the Digity Difference.
Many small business owners are frustrated by their tech support options. They can choose to pay an expensive salary to a Chief Technology Officer, waste their time in a computer repair shop, or get their tech support calls outsourced to who-knows-where. None give the superior level of tech support they need at a price they can afford.
Digity’s mission is to provide small businesses with the best tech support around at an affordable price. We call it the Digity Difference. But what does that really mean? And more importantly, why should it matter to you?
Digity Puts You and Your Business First–and That’s a Nice Place to Be
At Digity, our number one concern is you—your business, your mission, your goals and dreams. What you need and when. Based on our experiences in the small business world, and our relationships with entrepreneurs and businesses owners, we are committed to always providing the following:
US-based, Certified Tech Advisors
When you are in the middle of a complex technical problem, the last thing you want is to be stuck speaking with someone who doesn’t understand. For that reason, we guarantee that all of our agents are native or fluent English speakers, right here in the US. Each of our Tech Advisors is certified and qualified to handle wide-ranging issues, from the simple to the complex. They also take the time to explain what needs to be done and why. With Digity, you’ll always understand and be understood, and that’s a great feeling.
Premier, Secure Remote-Access Service
When you’re in the middle of another busy day, you don’t have time to take your computer into a repair shop or wait for a technician to show up within a lengthy or inconvenient time window. Digity uses remote-access technology to provide instant support for your computer. When you call, we will ask for you to grant us access to your computer system through our secure connection. We immediately start working on identifying and solving your problems. No waiting required.
Friendly, Fast, and On Your Side
The best relationships are formed through trust. And trust builds over time. We encourage our Tech Advisors to take the time needed to solve your problems—no more, no less. There are no time limits, scripts, quotas or selling requirements. Instead, we pride ourselves on being fully committed to you and your technology needs. There when you need us, out of the way when you don’t.
Strong Partnerships in Technology
It’s not just about tech support anymore. Current business needs go deeper than that. We partner with industry leaders in website creation, document management, productivity software, networking, virus protection, cloud based backup and more. These partnerships allow us to provide a comprehensive package of services tailored specially for your business. With Trend Micro’s award-winning anti-virus and Mozy’s secure cloud back-up, you’ve got everything you need to keep business booming, all in place for one price.
Experience the Digity Difference
In the end, it is the relationship that matters. We work hard to be your savvy and trusted partner, helping make your business and your life better. We’re here for you. And that is the Digity Difference.